Bijli App's Privacy Policy — How Your Information Is Protected

1 Introduction & Scope

Bijli App (referred to as "we" or "the Platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy explains what information we collect about you, why we collect it, and how it is used.

The Bijli App Privacy Policy applies to all of the following: website visits, account registration, gameplay, financial transactions, customer support interactions, and promotional communications. Your privacy is not just a legal obligation to us — it is an ethical commitment.

• This policy may be updated at any time; you will be notified of any changes via your registered email.
• We do not knowingly collect information from anyone under the age of 18.
• Third-party services may have their own privacy policies.

2 What Information We Collect

Under the Bijli App Privacy Policy, we only collect information that is genuinely necessary to provide our services. No excess or irrelevant data is collected.

Bijli App does not collect any sensitive information beyond the above — such as religion or political views.

3 Purpose of Data Use

In accordance with the Bijli App Privacy Policy, collected information is used only for specific, legitimate purposes. Your data is never used for commercial gain.

• Account management: For registration, login, and profile updates.
• Payment processing: To securely process deposits and withdrawals.
• Security assurance: To detect fraud, money laundering, and duplicate accounts.
• Customer support: To resolve your issues quickly and effectively.
• Service improvement: To analyze usage patterns and improve the gaming experience.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communications: To keep you informed about bonuses and offers, with your consent.

4 Sharing Data with Third Parties

A core principle of the Bijli App Privacy Policy is that your data is never sold. However, in certain specific circumstances, limited information may need to be shared with trusted third parties.

• Payment processors: Solely to process transactions with bKash, Nagad, Rocket, and banking partners.
• KYC services: With identity verification agencies that adhere to an equal or higher standard of data privacy.
• Law enforcement agencies: Based on a valid court order or official government request.
• Technology partners: For cloud hosting and analytics services — data is shared in encrypted form.

Every third party is contractually bound to protect the confidentiality of your data.

5 Cookies & Tracking Technologies

Bijli App uses cookies when you visit the website. In accordance with the Bijli App Privacy Policy, we only use essential and functional cookies.

• Essential cookies: To maintain login sessions and ensure account security.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand usage patterns for service improvement (data is not personally identifiable).

6 Data Retention Period

The Bijli App Privacy Policy states that your information will not be retained beyond the period for which it is needed. Different types of data have different retention periods.

• Account data: retained for the lifetime of the account + 5 years after closure (as required by law).
• Financial transaction records: 7 years (in compliance with financial regulations).
• KYC documents: 3 years after verification, then securely deleted.
• Log files & IP records: retained for up to 90 days.
• Customer support chat: 1 year.

Once the designated retention period expires, data is automatically deleted using secure methods.

7 Your Rights

The Bijli App Privacy Policy gives users full control over their own data. You are entitled to the following rights.

• Right to access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: Request to stop processing your data for specific purposes.
• Right to Data Portability: The right to receive a copy of your data.
• Right to object: The right to opt out of marketing communications.

8 Security Measures

Bijli App has adopted industry-leading technical and organizational measures to protect your information. This section of our Privacy Policy assures you that your data is always in safe hands.

• TLS 1.3 encryption is applied to all communications.
• AES-256 encryption is applied at the database level.
• Regular third-party security audits are conducted.
• Two-factor authentication (2FA) is available for added security.
• Automated alerts are triggered if unusual login activity or transactions are detected.
• All staff data access is restricted through role-based access controls.

9 Protection of Minors' Data

The Bijli App Privacy Policy is clear — no information is collected or processed from anyone under the age of 18. This is part of our responsible gaming commitment.

• Age verification is mandatory at registration.
• Any account identified as belonging to a minor will be closed immediately.
• If data from a minor is collected unintentionally, it will be deleted without delay.

10 Contact & Complaints

Our dedicated support team is always ready to handle any questions, requests, or complaints related to the Bijli App Privacy Policy. We take every concern seriously and are committed to responding within the designated timeframe.

• Email: [email protected] (response within 30 business days)
• Live Chat: available on the platform 24/7
• For privacy-related requests, include "Privacy Request" in the subject line